Nursing homes complaint investigation processes often inadequate to protect residents hehs 99 80 published mar 22 1999 publicly released mar 22 1999. March 1999 nursing homes complaint investigation processes often inadequate to protect residents gao hehs 99 80 united states general accounting office washington dc 20548 leter page 1 gao hehs 99 80 nursing home complaints gao establish a process for nursing home complaint investigations complaint. A letter report issued by the general accounting office with an abstract that begins pursuant to a congressional request gao provided information on how states implement the federal requirement that establishes a process for nursing home complaint investigations focusing on the 1 effectiveness of state complaint investigation practices as a component of the system to ensure sustained . A letter report issued by the general accounting office with an abstract that begins pursuant to a congressional request gao provided information on how states implement the federal requirement that establishes a process for nursing home complaint investigations focusing on the 1 effectiveness of state complaint investigation practices as a component of the system to ensure sustained . Nursing homes complaint investigation processes often inadequate to protect residents report to the chairman and ranking minority member special committee on aging us senate